Terms of Service

Effective June 2026

Service Description

Dispatch is a maintenance request and vendor dispatch platform for residential and commercial properties. By submitting a request, you are initiating a service workflow that routes your issue to an available vendor.

SMS Messaging Terms

By opting in to SMS messaging, you agree to receive text messages from Dispatch regarding your maintenance request. These messages may include:

• Confirmation that your request was received
• Notification when a vendor has been assigned
• Updates when the vendor is on the way
• Confirmation when the job is complete

Message frequency varies. Message and data rates may apply depending on your carrier plan.

To opt out at any time, reply STOP to any message. Reply HELP for assistance.

Supported carriers include all major US carriers. Dispatch is not liable for delayed or undelivered messages.

Accuracy of Information

You agree to provide accurate contact information and a truthful description of the maintenance issue. Misuse of the platform to submit false or non-emergency requests is not permitted.

No Guarantee of Response Time

Dispatch routes requests to available vendors based on category and priority. Response times depend on vendor availability and are not guaranteed by this platform.

Limitation of Liability

Dispatch facilitates communication between residents and service vendors. We are not responsible for the quality of work performed by vendors or for any damages arising from delayed or incomplete service.

Changes to Terms

These terms may be updated periodically. Continued use of the service constitutes acceptance of any changes.

Contact

Questions about these terms can be directed to your property management team.