Privacy Policy

Effective June 2026

What We Collect

When you submit a maintenance request, we collect your name, phone number, unit or location, and a description of the issue. This information is used solely to process and dispatch your request.

How We Use Your Information

Your contact information is used to:

• Identify and route your maintenance request
• Send you SMS updates about the status of your request
• Share your name and phone number with the assigned service vendor so they can contact you directly

SMS Messaging

By opting in on the request form, you agree to receive text message updates about your maintenance request from Dispatch. Message frequency varies based on job status. Message and data rates may apply.

To stop receiving messages at any time, reply STOP to any message. Reply HELP for help. You can also contact us directly to be removed.

Information Sharing

We do not sell or share your personal information with third parties for marketing purposes. Your contact information is shared only with the service vendor assigned to your request, and only for the purpose of completing that request.

Data Retention

Maintenance request records are retained to support service history and vendor accountability. You may request deletion of your personal information by contacting your property manager.

Contact

Questions about this policy can be directed to your property management team.